Peak Fitness 24 – Privacy Policy
1. Introduction
Peak Fitness 24 is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our facilities, services, or website.
2. Information We Collect
We may collect and process the following personal data:
- Full name, date of birth, and contact details (email address, phone number, address)
- Payment and billing information
- Emergency contact details
- Membership and attendance records
- CCTV footage for security purposes
- Health-related information where voluntarily provided
3. How We Use Your Information
Your personal data is used to:
- Manage your membership and provide access to our facilities
- Process payments and maintain billing records
- Ensure the safety and security of members and staff
- Communicate important information, updates, and offers
- Improve our services and customer experience
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Performance of a contract (your gym membership)
- Legal obligations
- Legitimate interests (such as security and service improvement)
- Consent (where applicable, such as marketing communications)
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Payment processors and billing providers
- IT and system service providers
- Legal or regulatory authorities when required
All third parties are required to handle your data securely and in accordance with data protection laws.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
7. Data Security
Peak Fitness 24 takes appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
8. Your Rights
Under applicable data protection laws (including the UK GDPR), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent where applicable
- Lodge a complaint with a supervisory authority
9. CCTV Usage
CCTV is in operation throughout the gym for safety and security. Footage may be used to investigate incidents and ensure member safety.
10. Marketing Communications
We may send you updates and promotional offers where you have consented to receive them. You can opt out at any time by following the unsubscribe instructions or contacting us directly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated to members.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Peak Fitness 24 directly.
By using Peak Fitness 24 services, you acknowledge that you have read and understood this Privacy Policy.